Privacy Policy
Read how Elo collects, uses, shares, and retains account, lesson, billing, review, recording, transcript, and support data across the product.
What the policy covers
The Privacy Policy explains the main categories of information Elo uses to operate Chinese speaking practice: account details, guest introductions and trial lessons, learning profiles and plans, authentication, billing support, recordings, transcripts, AI processing, review generation, learner memory controls, analytics, and customer support. It also explains how service providers may help Elo deliver those product surfaces.
Guest introductions and trial lessons
Information you share by voice or text helps prepare your profile and plan. Voice introductions may be recorded with your agreement; trial conversations may also produce audio recordings, transcripts, and recaps. Guest access lasts up to 24 hours; closing the tab or letting access expire does not itself delete server-stored introduction or trial records. Contact support for access or deletion requests.
Product analytics and masked replay
When analytics is enabled, Elo records page visits and selected product actions through PostHog. On the public homepage, we also record clicks and masked session replays to understand navigation and usability. Inputs and page text are masked; audio, console logs and network payloads are excluded. Replay and automatic click capture stop outside the homepage or when you sign in. Microphone and recording permissions are separate.
Where to go next
Learners who need account help, correction, access, or deletion support can start from the Help center and email support with enough account context for the team to review the request safely.